At BloomBabe Cloth Store, we want you to be completely satisfied with your premium babywear purchase. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process within 15 days of receiving your items.

Our Return Policy

We accept returns and exchanges for most items within 15 days of delivery, provided they are:

  • In original condition with all tags attached
  • Unwashed and unworn
  • In the original packaging

Non-Returnable Items: For hygiene reasons, we cannot accept returns on baby bonnets, caps, hair accessories, and feeding accessories unless they are faulty.

How to Return an Item

Follow these simple steps to return or exchange your item:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and details about the item(s) you wish to return or exchange.
  2. Wait for Approval: We’ll respond within 1 business day with return instructions and a Return Merchandise Authorization (RMA) number.
  3. Package Your Item: Securely pack the item(s) in their original packaging with all tags attached. Include a copy of your order confirmation or packing slip.
  4. Ship Your Return: Mail your return package to:
    BloomBabe Cloth Store Returns
    29 Liverpool Rd
    Manchester, GB M2V 5PI
    We recommend using a trackable shipping service as you are responsible for return shipping costs.

Return & Exchange Request Template

Use this template when contacting us about a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear BloomBabe Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details of item(s) to return/exchange: – Product Name: – Size: – Color: – Reason for return/exchange: For exchanges, please specify preferred replacement item: – Product Name: – Size: – Color: Please advise on next steps. Best regards, [Your Full Name] [Your Contact Email] [Your Contact Phone Number – optional]

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable
  • For exchanges, we’ll ship your new item once we receive the returned product

Note: It may take additional time for the refund to appear on your credit card statement, depending on your bank’s processing time.

Damaged or Faulty Items

If you receive a damaged or faulty item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

International Returns

For customers outside the UK:

  • You are responsible for return shipping costs and any applicable customs fees
  • We recommend marking the package as “Returned Goods” to avoid additional charges
  • Refunds will be issued in GBP and may vary slightly due to exchange rate fluctuations

If you have any questions about our returns policy, don’t hesitate to contact our friendly customer service team at [email protected].