At BloomBabe Cloth Store, we’re dedicated to making your shopping experience as smooth and delightful as our premium babywear. Below you’ll find all the details about our shipping options and straightforward returns process.

Shipping Information

Order Processing

We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to suit your needs:

  • Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Includes tracking
  • Free Shipping (Orders over £50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch

Please note: We currently cannot ship to some Asian countries and remote locations. Delivery times are estimates and may vary depending on customs processing in your country.

Returns & Exchanges

We want you to be completely satisfied with your BloomBabe purchase. If you’re not happy with your order, we offer a simple returns process within 15 days of receiving your items.

Our Return Policy

We accept returns and exchanges for most items within 15 days of delivery, provided they are:

  • In original condition with all tags attached
  • Unwashed and unworn
  • In the original packaging

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Baby bonnets
  • Caps
  • Hair accessories
  • Feeding accessories

These items may only be returned if they are faulty.

How to Return an Item

Follow these simple steps to return or exchange your item:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and details about the item(s) you wish to return or exchange.
  2. Wait for Approval: We’ll respond within 1 business day with return instructions and a Return Merchandise Authorization (RMA) number.
  3. Package Your Item: Securely pack the item(s) in their original packaging with all tags attached. Include a copy of your order confirmation or packing slip.
  4. Ship Your Return: Mail your return package to:
    BloomBabe Cloth Store Returns
    29 Liverpool Rd
    Manchester, GB M2V 5PI

    We recommend using a trackable shipping service as you are responsible for return shipping costs.

Return & Exchange Request Template

Use this template when contacting us about a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear BloomBabe Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details of item(s) to return/exchange:

  • Product Name:
  • Size:
  • Color:
  • Reason for return/exchange:

For exchanges, please specify preferred replacement item:

  • Product Name:
  • Size:
  • Color:

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Email]
[Your Contact Phone Number – optional]

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable
  • For exchanges, we’ll ship your new item once we receive the returned product

Note: It may take additional time for the refund to appear on your credit card statement, depending on your bank’s processing time.

Damaged or Faulty Items

If you receive a damaged or faulty item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

International Returns

For customers outside the UK:

  • You are responsible for return shipping costs and any applicable customs fees
  • We recommend marking the package as “Returned Goods” to avoid additional charges
  • Refunds will be issued in GBP and may vary slightly due to exchange rate fluctuations

If you have any questions about our shipping or returns policy, our friendly customer service team is always happy to help at [email protected].